Baystate Health: Favorite Recognition Moment


Jennifer Faulkner, VP, Team Member Engagement, Baystate Health


Key Takeaways

  • Discusses her favorite recognition moment – when a physician recognized a groundskeeper for making an impact on all the patients who passed through
  • Brought two worlds together and made a connection point that might otherwise not happen
  • Major impact on the groundskeeper – as well as the physician when she learned of the impact she had
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